This interactive, multimedia, management training program and reference tool on CD-ROM helps managers develop and enhance the creative-thinking and problem-solving abilities of their work groups. Professor Dorothy Leonard, the William J. Abernathy Professor of Business Administration at Harvard Business School, is the content expert and consultant for the program.
The program leads managers through a creative process in which they learn to bring together the right people, create the right environment, provide the stimuli that encourages creativity, and then facilitate a collaborative creative process that results in a productive outcome.
It includes several interactive activities and case studies, concept movies, take-away tools, and a reference library.
An interactive multimedia CD-ROM program for management development. Featuring Harvard Business School Professor James L. Heskett and Assistant Professor Jeffrey Rayport, the program helps middle managers develop and enhance their effectiveness in managing service, whether they manage service providers on an organization's front line or manage those who provide services within an organization.
The program introduces "The Service Profit Chain" from the perspective of developing employee service capability. Using simple point-and-click technology, interactive role plays, audio commentary, and text-based feedback, managers can work through the program at their own pace. Interactive case studies provide feedback on the decisions managers make and end with case summaries of key learning points. Printable resources include articles from the Harvard Business Review and valuable take-aways for real-time use.
The program creates a personal itinerary for each user, based on a manager's answer to a series of questions about his or her current and past experience with service management. The personal itinerary suggests areas of concentration that will be of most use to the particular manager.
This CD allows potential customers to see Lotus Notes in action, including full product functionality, white papers, audio voice-over guides, and examples of case studies.
This working model was the first vehicle developed that enabled Lotus to demonstrate Notes in action to a wide prospect base.
